Refund policy

At Ayra Living, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within **14 days** of receiving your order.
To be eligible for a return:
1. The item must be unused and in its original condition.
2. The item must be returned in the original packaging.
3. Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:
1. Used products
2. Damaged items caused by misuse
3. Personal care or hygiene-related products after opening
4. Items returned without original packaging

Damaged or Incorrect Items

If you receive:
1. A damaged item
2. A defective product
3. The wrong item

Please contact us within **48 hours** of delivery with:
1. Your order number
2. Clear photos of the issue

We will review the case and provide a suitable resolution, including replacement or refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:
1. Refunds will be processed to your original payment method
2. Please allow **5–10 business days** for the refund to appear, depending on your bank or payment provider

Return Shipping

Customers may be responsible for return shipping costs unless:
1. The item arrived damaged
2. The wrong item was received
3. The product is defective

Shipping fees are non-refundable unless the return is due to our error.

Order Cancellation

1. Orders may only be cancelled within **12 hours** of placing the order.
2. Once an order has been processed or dispatched, cancellation may no longer be possible.

Late or Missing Refunds

If you have not received your refund:
1. Check your bank account again
2. Contact your payment provider or bank
3. Allow additional processing time

If you still have not received your refund, please contact us.

Contact Us

For return or refund assistance, please contact us on info.ayraglobalelite@gmail.com

We aim to respond to all customer enquiries as quickly as possible.